Website, Blog and Newsletter

Terms and Conditions

We offer tours via our website (the "Website").

The following website terms of use and conditions ("Terms of Use") apply between us and anyone that accesses the Website and/or uses the functionalities available on the Website (the "User").

Any use of the Website and/or its functionalities implies the full application of these Terms of Use. Please read them carefully.

We may revise and update these Terms of Use at any time, especially due to legislative developments, without engaging our responsibility. Changes will be effective as soon as they will be published on the Website (unless otherwise specified). 

1. Legal Notice

The Website is published by Balkan Tracks Ltd:

- company number: 10354724

- trading address: Unit 8A, Red Bank Mill, Farsley, Leeds LS18 5UJ, United Kingdom

- phone number: +44 (0) 7506 381757

The Website is hosted by

2. Definitions

“The Website” means the Balkan Tracks website at

“The User” means any internet user accessing and/or using the functionalities available on the Website from any device.

“Service(s)” mean all the services provided by us, including newsletters and blog posts.

“The Customer” means any internet user who accesses the Website and 

  1. signs up to the newsletter, and/or

  2. subscribes to the blog, and/or

  3. sends a contact form enquiry, and/or

  4. sends a holiday enquiry, and/or

  5. books a tour from us.

3. Use of the Website


The Website shall be accessible free of charge by us in any place to any User with an Internet connection. All costs charged to the User for an internet connection and access to our Services are for the User to pay. Likewise, we should not be held responsible for any connection issue attributable to any device or telecommunications operator selected by the User (e.g. reduced Internet speed or lost connection).

From the Website, the User gets access to information and/or Services below:

  1. Our tours (free access to any Internet user)

  2. Detailed information about our tours and destinations, including our blog and newsletter (free access to any Internet user)

  3. Access enquiry forms and booking forms.

4. Guarantee and Liability

We shall make our best efforts to provide twenty-four hour a day access to the Website, seven days a week, except in the event of any repairs and maintenance work required to ensure the Website runs smoothly, Force Majeure or any event beyond our actual control.

To ensure the proper management of the Website we will be able, at any time, to:


  1. interrupt or restrict access to all or any part of the Website; 

  2. reserve access to all or some sections of the Website;

  3. delete any information that may disrupt the smooth running of the Website or contradict applicable laws;

  4. suspend the Website to perform updates.

We shall not be held responsible in case of any technical failure, breakdown, operational issue or interruption that prevents access to the Website or any of its functionalities.

The User's devices remain under the User’s own responsibility. The User shall take any appropriate measure to protect the User’s own devices and the User’s private data, including in case of a cyber-attack. We shall not be held responsible in case of a cyber-attack; the User remains responsible for websites the User visits and data the User shares.

5. General Obligations of the User

The User agrees to use the Website and Services in strict compliance with these Terms of Use, all applicable laws, rulings and regulations (including ones regarding intellectual property and image rights) and in a way that does not negatively reflect on our goodwill or reputation and shall take no actions which would cause us to be in violation of any laws, rulings or regulations applicable to us.

We will be able to engage the User's liability if he fails to comply with these provisions.

By using the Website and Services, the User and the Customer declare and warrant that:


  1. all the information they give to us is true and accurate;

  2. they will update us and maintain the accuracy of this information; and

  3. their use of the Website and Services do not violate any applicable law or regulation.

6. Intellectual Property

All content and material regarding Services such as writings, graphic elements, video and audio clips, logos, photos, icons, pictures are the exclusive property of Balkan Tracks Limited or its licensors. They are protected by applicable copyright laws. Content and materials on the Website, which is operated, licensed or controlled by us, cannot be copied (except for the User’s personal use only) neither distributed, republished, downloaded or forwarded in any way without written prior authorisation from us.

Modification or use of the Website content and material for any other purpose shall violate our intellectual property rights of and its licensors. Our brand, as well as their logos, are the exclusive property of Balkan Tracks Limited.

Unauthorised use of our logo or content, displayed on the Website or on Services materials, is strictly prohibited. No part of Services or Terms of Use can be interpreted as granting, implicitly or not, any kind of license or right to use our brand, logo or content without our written prior authorisation. Please note that a specific authorisation per use is required.

7. Personal Data and Privacy Policy


The protection of your personal information or data is extremely important to us.


In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material such as our newsletter or blog posts, we need to collect personal data from you.


We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, arranging your holiday) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data-protection laws.


Please read our Privacy Policy for full details.

8. English Law


The present Terms of Use will be governed by English Law, and any dispute will be resolved exclusively by the English courts.


Our Terms of Use do not affect your statutory rights.